AYA OSAMA
Customer Service & Call Center Representative
Profile summary
Dedicated and results-oriented sales and customer service professional with experience in telesales, outdoor sales, and call center roles across multiple industries. Skilled in customer persuasion, problem-solving, and providing high- quality service. Proficient in phone-based communication and computer tasks with a strong knowledge of customer relations and technical systems.
Key skills
Professional experience
•Managing administrative tasks including document handling, scheduling, and client coordination. •Handling inbound and outbound calls to generate leads and convert prospects into clients. •Maintaining CRM systems with updated client information and follow-up schedules. •Coordinating with sales and marketing teams to support property listings and campaigns. •Preparing reports and maintaining accurate records for management review
- Managing administrative tasks including document handling, scheduling, and client coordination.
- Handling inbound and outbound calls to generate leads and convert prospects into clients.
- Maintaining CRM systems with updated client information and follow-up schedules.
- Coordinating with sales and marketing teams to support property listings and campaigns.
- Preparing reports and maintaining accurate records for management review
• Increased office efficiency by 30% through optimized scheduling and task management. • Reduced client wait times by 20 minutes per appointment through improved process flows. • Managed front desk operations serving over 200 clients weekly. • Coordinated 50 monthly tenant-property owner appointments consistently.
- Increased office efficiency by 30% through optimized scheduling and task management.
- Reduced client wait times by 20 minutes per appointment through improved process flows.
- Managed front desk operations serving over 200 clients weekly.
- Coordinated 50 monthly tenant-property owner appointments consistently.
• Enhanced customer satisfaction scores by 25% through personalized service strategies and efficient conflict resolution. • Increased sales conversion rate by 15% through targeted training and refined telesales strategies. • Handled over 3,000 customer inquiries monthly, ensuring timely and accurate responses. • Boosted call center productivity by 30% by implementing new call routing techniques and performance metrics.
- Enhanced customer satisfaction scores by 25% through personalized service strategies and efficient conflict resolution.
- Increased sales conversion rate by 15% through targeted training and refined telesales strategies.
- Handled over 3,000 customer inquiries monthly, ensuring timely and accurate responses.
- Boosted call center productivity by 30% by implementing new call routing techniques and performance metrics.
• Conducted over 200 customer visits monthly, providing personalized service and expanding market reach. • Improved customer satisfaction scores by 15% within six months, resulting in higher client retention and repeat sales. • Reduced call handling time by 20% by optimizing call center procedures and integrating advanced CRM tools.
- Conducted over 200 customer visits monthly, providing personalized service and expanding market reach.
- Improved customer satisfaction scores by 15% within six months, resulting in higher client retention and repeat sales.
- Reduced call handling time by 20% by optimizing call center procedures and integrating advanced CRM tools.
• Boosted customer acquisition by 30% through targeted field visits by innovative outreach strategies. • Achieved 40% increase in repeated client purchases by enhancing customer engagement through regular follow-ups.
- Boosted customer acquisition by 30% through targeted field visits by innovative outreach strategies.
- Achieved 40% increase in repeated client purchases by enhancing customer engagement through regular follow-ups.